Do No Have Proper Credentials?

Are you getting the error that reads, “Field Bridge is unable to post, current user does not have proper credentials.  Please log-off and log back in, if it continues contact administrator.” This is likely because you changed your password on the Service Bridge (web interface) and that password has not synched down to the Field Bridge (Toughbook/client interface). When this happens, simply Sync the software so that it pulls down your new credentials (password) and you should be find.

 

Currently, passwords are set to be reset every 60 days. We are working to determining if this window of time is sufficient based on HIPAA and security considerations.