Switching Between Templates Using ImageTrend

If you ever started a PCR and then the disposition of the incident changed, you can now switch to the template that is most appropriate for the case.

 

With ImageTrend 4.2, a "Switch" button sits in the top right corner of the application. By selecting the "Switch" button, the desirable template can be selected.

Auto-Post Records to Server

The ImageTrend Field Bridge software experienced an error that occurred on July 14-15 that affected 131 calls. As of today, 59 of those calls have arrived at the server in their entirety. However, there are still a remaining 72 PCRs that need to be posted to ensure accurate record keeping and billing procedures.

In order to ensure these remaining records arrive at the server, the following four steps should be taken as soon as practical by field providers. In addition, the practice of closing the application and reopening should become more common practice to ensure that the proper user is logged in and so that the auto-posting feature can be taken advantage of.

 

ImageTrend Errors Occuring?

 

When errors occur in ImageTrend, the best way to help determine the root of the problem is to post the error logs. In this past, this was a time consuming effort; however, today the software is streamlined to allow it to occur in three easy steps. Once you have an internet connection, then simply follow three easy steps.

Ø       1. Select Help / Support

Ø       2. Select View Error Log

Ø       3. Select Post Error Log

This will help ImageTrend technicians determine what the issue is and work toward resolution.