When errors occur in ImageTrend, the best way to help determine the root of the problem is to post the error logs. In this past, this was a time consuming effort; however, today the software is streamlined to allow it to occur in three easy steps. Once you have an internet connection, then simply follow three easy steps.
Ø 1. Select Help / Support
Ø 2. Select View Error Log
Ø 3. Select Post Error Log
This will help ImageTrend technicians determine what the issue is and work toward resolution.
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